Turnaround time for a service call can take days. In our company we assign technicians to the individual service call; meaning immediate response and staying with the job to completion same day, if the parts are in stock. Thus, allowing equipment to be back in service within that same day AND available the next day for full service. Our techs are dispatched to calls as they come in-immediately from the road, thereby facilitating Same Day Service.
When it comes to choosing a service company, customer service and response is key. Immediate follow up by a journeyman technician to perform the service right the first time should be the decisive factor. A response should be in the same day or following morning to your needs. Also of importance is the ability to advise with a full condition report pertaining to your complaint. in addition, absolute followup by the home office using experienced service based personnel for pricing and clarification of the service call just performed. In closing, make sure that all work performed is covered by not only customer satisfaction, but also warranty of the work performed. so when there is an issue, you should expect NOT to be charged if a mistake was made to correct the mistake.
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